Delivery / Shipping Policy
Orders are processed in the order in which they are received. For small orders of grips, wrist supports and accessories, we strive to ship within 1-2 business days. Most other items are made-to-order and typically take 21-30 days for shipping. Due to supply chain and labor disruptions resulting from COVID, some orders can take up to 12 weeks for shipping. If you need your order within a certain time-frame, please contact us to inquire of the lead-time.
We currently offer standard ground shipping for orders placed on our web site. If you need expedited shipping, please contact us to verify your item is currently in-stock and what your expedited shipping options are. For small parcel shipments, we use UPS, Fedex and US Postal Service. For freight shipments, we use a 3rd party logistics company to get the best rate and delivery time to your area. If you need a specific carrier for delivery to your area, please contact us to request one.
Returns and Exchanges
You may return most new, undamaged items purchased from American Gymnast. Please be aware that some of our equipment and mat suppliers will charge up to a 20% re-stocking fee for the return of items. Please contact us prior to purchase to find out whether a return of your item(s) will incur this re-stocking fee. Any re-stocking fee will be deducted from the final credit we issue back to you.
You are responsible for return shipping. It is highly suggested that you use a carrier that offers tracking numbers when returning your item. If you believe that you should not be responsible for return shipping charges, please give us a contact us to discuss your situation.
To qualify, certain criteria must be met:
- Your item must be returned in the original packaging
- All items must not be used in any way or chalked
For Grips/Wrist Support Returns
Please click here for the Return/Exchange Form. To help us more quickly complete your request, please attach this form to a copy of your receipt or packing slip. This return form is ONLY for grips or wrist supports (NOT equipment, mats or other items).
For returns on items other than grips and wrist supports, please call us at 1-877-789-2267.